SoftPro: Home of Stamp Collecting SoftwareEzStamp: Stamp Collecting Inevntory SoftwareAlbumGen: Stamp Album Pages the Way You Want ThemEzgrader: Stamp Grading and Perforation Measurement SoftwareWFID: Washington / Franklin IdentifierImage Editing / Scanning Software with Auto Separate and Auto-Rotate!PCVU: Dual Pane File Manager and Explorer Replacement + ZIP and FTPEzCoin: Coin Collecting SoftwareHow To Contact Us email/Phone/Fax
Available NOW - EzCoin - The premiere Coin Collecting Software to Inventory your coins !

 
Technical Support : Many of the most commonly asked questions about our products are available on our  website in the
FAQ ( Frequently Asked Questions ) or Support pages of the respective products. If you still have questions after having read our product manuals, guides or on-line help, please contact us.  We welcome any questions, comments or suggestions you may have about our products. Customer service and prompt attention to your needs is a priority at SoftPro.
Priority Remote Support: We are now pleased to offer Priority Remote Support to our customers so that we can Securely Remote into your PC & assist you in solving problems or questions you may have. This can also be used as a training session to demonstrate how to perform certain functions or simply if you would like us to use our expertise to train you to use our software more effectively. 

Here's how it works. 

  • Contact us and ask for Priority Remote Support. We will then email you a link to download Remote Control Software which you install on your PC. This will take about 2 minutes and is very simple. You MUST have internet access to use this service. Once the Remote Control Software is installed on your PC, you will be automatically directed to a page where you enter your name and a code that we will supply to you once the fee of $14.99 has been paid
  • Once the fee has been paid, we will call you via phone, give you the code & then we will take control of your PC to solve issues or demonstrate what you need help with. You will be able to watch everything we do and ask any questions that you may have. You can close the connection at any time. 
  • Is this safe and secure?   Absolutely. The entire connection is encrypted and safe and used by large corporations worldwide. 
  • The cost is $14.99 for a 30 minute session. Additional sessions can be purchased at any time.
  • To initiate a Priority Remote Support session, please call us at 705-254-6201  or email us at   mariost@shaw.ca
  • I cannot get the Help Files for EzCoin, EzStamp  & EzImage to show. Why?
For Windows 7  you need to download and install the 32 bit Help System from Microsoft's site
WinHlp32
http://www.microsoft.com/downloads/details.aspx?FamilyID=258aa5ec-e3d9-4228-8844-008e02b32a2c&displaylang=en

For Vista you need to download and install the 32 bit Help System from Microsoft's site
WinHlp32
http://www.microsoft.com/downloads/details.aspx?FamilyId=6EBCFAD9-D3F5-4365-8070-334CD175D4BB&displaylang=en

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 Telephone / Fax  705-254-6201
 Mailing Address  SoftPro 2010 Inc.
 118 Palomino Dr.
 Sault Ste. Marie , Ontario ,
 Canada  P6A 6K4
 Questions / Support   techsupport@ezstamp.com

  techsupport@pcvu.com

[ EzStamp ]  [ AlbumGen ]  [ EzGrader ]  [ WFID ]  [ EzImage ]  [ PCVU ] [ EZCOIN ]  [ Contact Us ]
System RequirementsSystem Requirements:  Windows  98, 2000, ME, NT, XP, VISTA, Win 7

Copyright 2010 SoftPro 2010 Inc..  All rights reserved.